1. Who we are
We are Lake District Private Tours, providing bespoke sightseeing experiences in the Lake District, UK.
You can contact us at:
- Email: info@lakesdistricttours.co.uk
- Phone: 01539445445
2. Information we collect
We only collect the personal information needed to deliver our services, which may include:
- Your name
- Contact details (phone number, email address)
- Booking details (tour date, pick-up location, number of guests)
- Payment information (processed securely via our payment provider – we do not store card details)
3. How we use your information
We use your information to:
- Confirm and manage your booking
- Communicate with you before and after your tour
- Process payments and refunds
- Comply with legal and tax requirements
4. Sharing your information
We do not sell or rent your personal data.
We may share limited information with:
- Payment processors (e.g., Stripe) to complete transactions
- Service partners (e.g., drivers) only when necessary for your booking
- Law enforcement if required by law
5. Storing and protecting your data
Your personal data is stored securely and only for as long as necessary for business or legal purposes.
We take reasonable steps to protect your information from unauthorised access, use, or disclosure.
6. Your rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (unless we must keep it for legal reasons)
- Withdraw consent for marketing communications
To exercise these rights, contact us at info@lakesdistricttours.co.uk.
7. Updates to this policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website.